Professional Experience

Leading product strategy and delivery for enterprise SaaS platforms serving 150K+ users and managing ¥10T+ in assets.

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  For Odigo (Contact Center SaaS used by 150K+ users handling 3B+ interactions), built an internal chat module for agents using AI, reducing response time by 12%.

  ProductAI
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  Led product discovery, PI planning and built permission management module working with 5+ teams using SAFe Agile.

  Product
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  Built Monetization module and improved customer onboarding for in-house ESG product leading to key partnership with FICCI in India.

  ProductGTM
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  Used Gen AI for market research, competitor analysis, and gap analysis.

  AI
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  Created product delivery strategy for Financial Reporting Platform (serving ¥10T+ in managed assets) by leading team of 4 POs, optimizing workflows and increasing efficiencies by 25%.

  Product
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  For NYK Lines cruise ship company, led roadmap creation for mobile app from Epic to feature level, built shared customer journey model.

  Product

Built and scaled a no-code workflow/BPM automation platform from 0→1, onboarding 80+ SME organizations within 18 months.

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  Built and scaled a no-code workflow automation platform using product-led growth, onboarding 80+ SME organizations within 18 months.

  ProductGTM
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  Defined KPIs for activation, retention, and workflow success; used MixPanel to analyze user behavior, increasing customer retention by 15%.

  Product
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  Cut support tickets by 40% by launching a self-service module and improving onboarding flows.

  Product
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  Conducted 100+ user interviews to improve workflow automation and double customer acquisition rates.

  ProductGTM
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  Built GTM motion via pricing tests, positioning, and community sharing loops driving early traction organically.

  GTM

Delivered 8+ MVPs across SaaS, EdTech, Insurance, and Chatbot verticals managing 0 to 1 journeys end to end.

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  Delivered 8+ MVPs across SaaS, EdTech, Insurance, Chatbot verticals managing 0 to 1 journeys end to end.

  Product
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  Managed 3 projects in parallel, ensuring >90% on-time delivery through structured Agile sprints.

  Product
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  Grew inbound leads 2x via SEO overhaul, website optimization, and landing page A/B testing.

  SEOGTM
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  Improved delivery velocity by reducing scope creep with milestone planning and stakeholder alignment.

  Product
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  Led Agile transformation, trained 2+ POs, and improved iteration cycles on key accounts.

  Product

Launched web, mobile, and browser extension products acquiring 13K+ users in 3 months using PLG tactics.

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  Launched web, mobile, and browser extension products acquiring 13K+ users in 3 months using PLG tactics and Google Analytics.

  ProductGTM
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  Built an app sharing feature that drove organic growth via a viral loop.

  ProductGTM
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  Optimized onboarding & retention, boosting day-7 retention by 22% through UX improvements.

  Product
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  Owned lifecycle marketing and ASO, doubled organic installs on Chrome Web Store & App Store.

  GTMSEO

Conducted exploratory and functional testing for web and mobile apps, influencing product direction.

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  Conducted exploratory and functional testing for web and mobile apps, gave client demos and captured feedback.

  Product
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  Influenced backlog prioritization by converting QA insights into product recommendations.

  Product